bd9io's Privacy Policy
Your personal information is completely safe with us. This policy clearly outlines how bd9io collects, stores, and uses your data.
Introduction
bd9io is a safe and reliable online gaming platform in Bangladesh. We believe that every user's personal information is highly valuable and that protecting it is our ethical responsibility. This Privacy Policy ("Policy") explains what information we collect when you use the bd9io platform, how it is used, who it is shared with, and what measures we take to keep your information secure.
This Policy should be read together with bd9io's Terms and Conditions. By using our platform, you are considered to have consented to the data practices described in this Policy. If you disagree with any part of this Policy, please refrain from using the platform.
Who This Policy Applies To
This Privacy Policy applies to all registered and unregistered visitors of the bd9io platform. It applies equally to visiting our website, creating an account, using our gaming services, or contacting our support team.
Information We Collect
bd9io collects only the information needed to operate the platform properly, improve your experience, and meet legal obligations. Information is collected in two main ways.
2.1 Information You Provide Directly
When you create an account on bd9io or use our services, the information you provide includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (where applicable)
- Information about your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
- Documents uploaded for identity verification
- Records of conversations with our support team
2.2 Automatically Collected Information
When you use our website or app, certain information may be collected automatically through technical means:
- IP address and device identifier information
- Browser type, operating system, and device model
- Logs of your activity on the platform (login times, game history, transaction records)
- Information obtained from cookies and similar tracking technologies
- Referral source and navigation patterns
Important Information About Age Verification
bd9io provides services only to those aged 21 and above. For this reason, date of birth verification is mandatory during account registration. Information collected for age verification will be used solely for that purpose.
How We Use Your Information
bd9io uses your personal information for the following legitimate purposes. We will never use your information beyond these specified purposes without your permission.
3.1 Service Operation & Improvement
- Creating, managing, and securing your account
- Processing deposits, withdrawals, and other financial transactions
- Improving the quality of gaming services and providing a personalised experience
- Identifying and resolving technical issues on the platform
3.2 Security & Fraud Prevention
- Preventing unauthorised access to accounts
- Identifying suspicious transactions and taking necessary action
- Preventing money laundering and fraudulent activity
- Verifying user identity
3.3 Customer Support
- Responding to your queries via live chat or email
- Resolving technical issues
- Sending important notifications related to your account
3.4 Legal Obligations
To comply with applicable laws and regulations, bd9io may sometimes be required to retain or disclose certain information. In such cases, information will only be provided in response to valid requests from legal authorities.
Cookies & Similar Technologies
bd9io uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website remember your preferences.
4.1 Types of Cookies
- Essential cookies: Required for the core functionality of the website, such as maintaining login sessions. Without these cookies, the website will not function properly.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Help monitor and improve platform performance.
- Security cookies: Used to detect fraudulent activity.
4.2 Cookie Controls
You can stop accepting cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may affect some important website functionality.
Disclosure & Sharing of Information
bd9io never sells your personal information or transfers it to third parties for commercial purposes. Information sharing may occur only in the following limited circumstances.
5.1 Service Providers
Trusted third-party organisations that assist in operating our platform — such as payment processing providers (bKash, Nagad, Rocket, Upay, and banking partners), technology service providers, and security specialists — will only receive the amount of information strictly necessary for them to fulfil their specific responsibilities.
5.2 Legal Obligations
bd9io may be required to disclose information pursuant to court orders, valid requests from government agencies, or other legal requirements. In such cases, we will provide only the information legally required.
5.3 Business Changes
In the event of any business restructuring, merger, or acquisition involving bd9io, user information may be transferred to the new owner. However, we will give users appropriate notice before such changes and the protections of this Privacy Policy will remain in effect.
Data Security Measures
To ensure the security of your information, bd9io has implemented industry-standard technical and organisational measures.
SSL Encryption
All data transmitted on the website is secured using SSL (Secure Socket Layer) encryption technology. This keeps your information unreadable to unauthorised parties.
Secure Data Storage
Your information is stored in encrypted form on secured servers. Access to the servers is strictly restricted and regular security audits are conducted.
Access Controls
Our staff are granted access only to the information necessary for carrying out their responsibilities. All staff are required to comply with strict confidentiality agreements.
Security Monitoring
System security is monitored 24/7. Any suspicious activity is automatically detected and necessary action is taken.
However, no security measure is completely impenetrable. There are always inherent risks involved in transmitting information over the internet. We therefore ask you to keep your account password strong, not share it with anyone, and be cautious about logging in on unfamiliar networks.
Data Retention Period
bd9io retains your personal information only for as long as necessary to fulfil the original purpose for which it was collected, or as required to meet legal obligations.
7.1 Active Accounts
Your information will be retained for as long as your account remains active. This is necessary to maintain service quality and keep records of financial transactions.
7.2 After Account Closure
Even after your account is closed, certain information may be retained for a specified period for legal, regulatory, or security reasons. Financial transaction records and identity verification information generally need to be retained for an extended period.
7.3 Data Deletion
After the designated retention period ends, your information is securely deleted or anonymised. If you wish to make a separate request to have your information deleted, please contact our support team — however, some information may not be deletable due to legal obligations.
Your Data Rights
We believe you should have full control over your own information. bd9io guarantees you the following rights.
- Right of access: You have the right to know what information bd9io holds about you. You can request a copy of this information through our support team.
- Right to rectification: If any information in your account is incorrect or incomplete, you can request that it be corrected.
- Right to restriction: In certain circumstances, you can request that the processing of your information be restricted.
- Right to erasure: Within the limits of legal obligations, you can request that your information be deleted.
- Right to portability: You have the right to receive the information you have provided in a structured, commonly used format.
- Right to withdraw consent: Where the processing of your information is based on your consent, you may withdraw that consent at any time.
To exercise any of the rights above, please contact our support team. We will review each request as promptly as possible.
Protection of Minors' Information
bd9io provides services only to those aged 21 and above. We do not intentionally collect any information from minors.
If we become aware that a minor has created an account using false information, we will immediately suspend that account, cancel any transactions, and securely delete the collected information.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes & Updates
bd9io reserves the right to change or update this Privacy Policy from time to time. This Policy may be revised due to service improvements, technological changes, legal requirements, or changes in business operations.
10.1 Notification of Changes
For any significant changes, we will notify you via email or by displaying a notice on the platform. Continued use of the platform after changes take effect will be considered as your agreement to the updated policy.
10.2 Latest Update
The date of the latest update to this Privacy Policy is noted at the top of this page. We recommend that you visit this page regularly.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please do not hesitate to contact us. bd9io's support team is available 24/7 in both Bengali and English.
Live Chat: Speak directly with one of our representatives through the website's live chat feature — 24 hours a day, 7 days a week.
Email: [email protected]
For requests relating to personal information, please contact us from the email address registered to your account so we can easily verify your identity.
For more details, visit our FAQ page or read our Terms and Conditions. bd9io is always committed to protecting your privacy.